What information do we collect about you?
We collect information when you voluntarily complete any form on this website.
We use web server Logs to monitor, measure, analyse, improve and troubleshoot services.
Secure forms within the site:
- Change of personal details
- Contact the Practice Manager
- Update Clinical Record
Information submitted through secure forms is used only for the purposes of processing your request. We may
be in touch with you in relation to the information submitted.
All Information submitted through secure forms is secured with a private key and is accessed over a secure
connection by nominated staff. We have a strict confidentiality policy.
This information is not shared with any third party organisations.
This information is retained for up to 28 days.
This form is sent to Balsall Common Surgery via e-mail. Please do not use this form to submit Personal Information.
We will use the information entered into this form only for the purposes of processing your enquiry
and may be in touch with you in relation to the data submitted.
Information entered into this form is emailed directly to us and is processed by designated staff members.
Issues raised in comments may be discussed between relevant members of staff.
This information is not shared with any external third party organisations.
This information is retained for up to 60 days.
Server Logs
The web server hosting our website automatically collects audit logs of website usage. These logs
include the IP addresses of website users. Web server logs are used to monitor, measure, analyse, improve, and
troubleshoot services only. They are not published and are used solely to maintain
service quality.
This information is not shared with any external third party organisations.
This information is retained for up to one year.
Access To Your Information and Correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some
or all of your personal information, please Contact Us .
We want to make sure that your personal information is accurate and up to date.
You may ask us to correct or remove information you think is inaccurate.
In order to comply with your request we will ask you to verify your identity.
HTTPS
This website is https-secured, which means communication between the user’s web browser and the server
hosting the website is encrypted and cannot be intercepted en-route. It also means a padlock icon is visible
in the browser address bar.
Cookies
Our website ‘Usage of Cookies’ page contains information
about the cookies used by our website. This page also provides details of how to block cookies if required.
Our website includes activity tracking via Google Analytics. Our tracking code has the "anonomise ip" option
turned on which forces Google to anonymise the user activity data and does not store complete IP addresses.
Read more about IP Anonymisation in Google Analytics.
View Google's commitment to GDPR compliance.
Content Delivery Networks
This website uses the following content delivery networks for vendor libraries:
Cloudflare
All of our vendor JS and CSS libraries are served from a Cloudflare CDN (https://cdnjs.cloudflare.com/).
View Cloudflare's commitment to GDPR compliance.
Google Fonts
Some fonts used on this site are served from Google Fonts (https://fonts.google.com/).
View Google's commitment to GDPR compliance.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to
other websites you should read their own privacy policies.
This Website directs patients out to Systm Online a third-party
secure website service for appointments, request repeat prescriptions and viewing some parts of their medical records.
NHS Library
Content that is provided by the NHS choices library is tracked by NHS Digital.
View NHS Digital's commitment to GDPR compliance.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page.
This privacy policy was last updated on 4th April 2023.
Please use our Contact Us page
if you have any questions about our privacy policy or information we hold about you.