Welcome to Balsall Common & Meriden Group Practice
BALSALL COMMON AND BERKSWELL COMMUNITY HELP
ARE HERE TO HELP YOU!
Volunteers are ready to
• Collect and drop off shopping
• Collect and drop off medicine
• Be available for a chat
• Perform other tasks within reason
Contact us if you or your family need help during isolation at home and we will get someone to you
07515 570 887
If you can help as a volunteer please also contact us
MERIDEN PATIENTS SELF ISOLATING - DO YOU NEED HELP
Please contact - The Community Emergency Action Team on:
The phone line will be operating 8am to 8pm
This does not replace the usual emergency services number - Please call 101/999 in these circumstances
They can link you with a volunteer from the community who can:
Pick up prescriptions, basic shopping, post mail or provide a friendly phone call
SHARING PATIENT INFORMATION
HAMPTON, DORRIDGE, BALSALL COMMON, MERIDEN AND ARDEN GP SURGERIES
Due to the current pandemic we are working across the above sites. This will mean that if you need to see a doctor or seek advice your medical record will be made available for that Clinician to see. This will only happen for patients who are seeking current clinical assessment or advice.
Thank you for your understanding
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The new advice issued by the Chief Medical Officer is to stay at home for 14 days if you or a member of your household have either:
• a high temperature or
• a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 14 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found:
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website:
In view of the Corona Virus situation online appointments have been suspended at present
New Patient Registrations - Proof of ID and Address
All patient registering at the practice now have to provide Proof of ID and Proof of Address before their registration is accepted by the Practice
More information is detailed in "How Do I" - "Register With the Practice"
Early Appointments now available at Balsall Common and Meriden Surgeries
We now have early morning appointments a
Balsall Common - Tuesday 7.00am to 8.00am
Meriden - Thursday 7.00am to 8.00am
Please ask at reception
Evening and Weekend Appointments Available at the Knowle Surgery Hub
GP, nurse and healthcare appointments are now available at Knowle Surgery Hub for patients at the Balsall Common and Meriden Surgeries.
Knowle Surgery is situated 1500 Warwick Road, Knowle, Solihull, B93 9LE
The Knowle Surgery has parking and is on bus routes 88 and S3.
Appointments for this service can be made through our own GP surgery reception
Saturday and Sunday: 8-11am
If you are unable to attend your appointment please help the surgery reduce wasted appointments by cancelling your appointment
You can cancel your appointment by using the following methods;
Ø By telephoning Balsall Common Surgery 01676935000 or Meriden Surgery 01676 522706
Ø By secure email to solccg.bccancelappointments @nhs.net
Ø Face to Face at Reception
Ø In Writing
Ø Via our website www.balsallcommongrouppractice.co.uk using the on line services or practice message
Please give other patients the opportunity to use your appointment if you cannot attend
Sick Note Requests
If you require a sick note please make a telephone consultation appointment with your usual doctor to discuss this. If you have recently attended hospital (which is the reason for the sick note) to be issued the hospital should give you a sick note for the expected duration you will be away from work following the procedure, on this occasion you should contact the hospital for your sick note.
Clinical Questions or Enquiries via email
We are unable to respond to clinical questions / enquiries via email. Please make a telephone consultation with a doctor to discuss your question / enquiry.
Secretaries Answerphone - Prescription and Sick Note Enquiries or Requests
Prescription and Sick Note enquiries or requests should not be left of the secretaries answerphone. From 6 3 2018 any requests left on the secretaries answerphone will NOT be actioned. This is also detailed on the secretaries answerphone message
Text Messaging - Mobile Numbers
**We are now operating a text message reminder service; please ensure your mobile number is correct and up to date on your medical records. Please speak to Reception or email email@example.com with your name, date of birth and mobile number to add it to your records.**
Cancelling Your Appointments
To quickly cancel an appointment you can send an email to:
firstname.lastname@example.org or telephone your surgery
Email Your Prescription Requests
Presciption requests can now be sent to the practice using the following email address:
If you have any queries or comments about the Website please contact the practice at email@example.com or telephone 01676 935 000